BDO Poor Customer Service

I was disappointed with how things went with my paypal transaction to my BDO account. First I went ahead and research online for their bank code so that I can activate my bank account to transfer my paypal money to my bank. I read all the policies in paypal and was able to perform the process. After 3 weeks I got a message saying that my transaction was denied. I went to their office in Ayala and the staff refused to give any explanation. Instead they gave another bank code which is all letters. Paypal is asking for a bank code which is all numbers. Which just made me wonder if BDO really accepts paypal transaction. Staff are so unfriendly! So I went home, called the customer service using my US VOIP. Just when I mentioned that I'm inquiring about paypal transaction, the customer service hang up the call and I spent about $3 for that specific call plus the $7.00 they deducted from my paypal acct for failed transaction. BDO please clear things out!