Angelita H. Cuevas
Working in a call center is a very challenging job, specially when you're being assigned in hard selling. (outbound campaigns). The following pleas are my own thoughts as I have been in the industry for more than a year. These could be for the employers as well as for the prospects who answer every call.
* Give us more training for a specific campaign.
* Make us feel relax before calling.
* Understand that we don't have the power to change people's decisions or plans.
* Know that even we are tough we still get hurt.
* Believe that we are aiming to reach at the top.
* We have to believe what we say or do.
* We are happy when you say you don't want instead of just hung up.
* A simple "thank you" really means a lot.
* We need some words of encouragement and your trust.
* We hate to bother you but we must.
* A few minutes is all we ask.
* Open communications between the management and staff.
* Don't just ask why things don't happen the way you like.
* Don't make excuses, like meetings or vacation, since we know you're there and doesn't want to spare your precious time with us.
...to be continued....
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